Solat PK Privacy Policy — Your Data, Explained Clearly

1. Introduction

Solat PK takes the privacy of every player seriously. When you create an account, deposit PKR, place a bet, or interact with any feature of the platform, certain information about you is necessarily processed. This Privacy Policy sets out in clear terms what that information is, how it flows through our systems, and what we do — and do not do — with it.

This policy applies to all users of the Solat PK website and platform, including registered players, visitors who browse without registering, and anyone who contacts our support team. By continuing to use the platform after reading this policy, you acknowledge and accept the practices described here.

If you have a specific question about how your data is handled and cannot find the answer on this page, contact the support team directly using the details in Section 12. We will respond within a reasonable timeframe and give you a straight answer.

2. What Information We Collect

The information Solat PK collects falls into three categories: information you give us directly, information generated automatically when you use the platform, and information we receive from payment processors to facilitate your PKR transactions.

Information You Provide Directly

• Full name, date of birth, and CNIC details (required for identity verification)
• Mobile number and email address used at registration
• Payment account details — JazzCash number, Easypaisa wallet, Raast ID, or bank account — provided when making deposits or requesting withdrawals
• Any documents you upload for identity or payment verification (e.g., CNIC copy, bank statement screenshot)
• Messages and information shared with our support team via chat or email
• Preferences and settings you configure within your account dashboard

Information Collected Automatically

• IP address and approximate geographic location at the time of login or transaction
• Device type, operating system, and browser information
• Pages visited, time spent on each section, and navigation path through the platform
• Bet history, game session logs, deposit and withdrawal records
• Login timestamps and session duration data
• Cookie and similar tracking data — see Section 6 for full details

Information from Payment Processors

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, or a bank transfer, the payment provider shares a transaction confirmation with us. This typically includes a transaction reference number, the amount in PKR, and a status confirmation. Solat PK does not receive or store your full payment account PIN or password at any stage.

3. How We Use Your Information

Solat PK only uses your personal information for purposes that are directly related to operating the platform and serving you as a player. We do not use your data for purposes unrelated to the Solat PK service.

Account Management

Your registration details are used to create and maintain your account, verify your identity, and ensure that each player holds only one account on the platform. This is a fundamental requirement for fair play and platform integrity.

Processing Transactions

Deposit and withdrawal transactions in PKR require us to communicate with your chosen payment provider — JazzCash, Easypaisa, Raast, or your bank — using the payment details you have registered. Your financial data is used solely for this purpose and for verifying that payment accounts belong to you.

Platform Personalisation

Usage data — such as the sports sections you visit most, the games you play, and the types of promotions you engage with — may be used to personalise your experience on the platform. This includes surfacing cricket and PSL betting markets prominently if those are the areas you use most, or highlighting bonuses relevant to your activity.

Security and Fraud Prevention

Technical data including IP addresses, login timestamps, and device information is used to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and multi-accounting. This protects all players on the platform, not just the individual whose data is being reviewed.

Customer Support

Information shared with the support team — including account details, transaction references, and the content of your messages — is used to resolve your queries and maintain a record of your support interactions for quality and follow-up purposes.

Communications

We may use your registered contact details to send you important platform notifications: account security alerts, transaction confirmations, bonus credit notifications, and updates to platform terms or policies. Promotional communications are sent only where you have not opted out of them. You can manage your communication preferences in your account settings at any time.

4. Payment Data & PKR Transactions

Given that Solat PK processes real money deposits and withdrawals in PKR, the handling of payment-related data deserves special attention. Here is exactly how it works:

• When you initiate a deposit via JazzCash or Easypaisa, you complete the transaction on their platform or app. Solat PK receives only a confirmation that the transaction was completed successfully, along with the amount and a reference number.
• Your JazzCash PIN, Easypaisa mPIN, or banking password is never entered on the Solat PK platform and is never visible to us at any point.
• For bank transfers, your account number is used to route the withdrawal back to your account. This information is stored securely and used only for outbound payments to you.
• Payment details are stored in encrypted form and access is restricted to authorised personnel only, specifically those handling payment verification and dispute resolution.
• All payments are processed in PKR. There is no currency conversion at any stage.

5. Sharing & Disclosure of Your Data

Solat PK does not share your personal data with third parties for their own commercial purposes. However, there are specific situations where your information is shared with carefully selected partners or as required by legitimate operational necessity:

Payment Processors

To complete deposit and withdrawal transactions, necessary transaction data is exchanged with payment processors including JazzCash, Easypaisa, Raast-enabled banks, and card networks. Each of these providers operates under their own privacy and data security obligations.

Game and Platform Technology Providers

Casino and live casino games on the Solat PK platform are powered by third-party game providers. These providers may receive session-level data — such as bet amounts, game outcome logs, and session timestamps — for the purpose of operating the game and resolving any technical disputes. They do not receive your name, CNIC, or contact details.

Fraud Prevention and Security Services

Solat PK works with fraud detection and cybersecurity services to protect the platform and its players. These services may process technical data such as IP addresses, device fingerprints, and login behaviour patterns to identify suspicious activity. Data shared for this purpose is limited to what is strictly necessary.

Legal and Regulatory Disclosure

In circumstances where we are required to share information to comply with a valid legal obligation or to prevent, investigate, or report fraud, money laundering, or other illegal activity, we will share the relevant information with the appropriate authorities. We will not use this as a routine channel and it applies only where legally required or operationally necessary to protect players.

6. Cookies & Tracking Technologies

Solat PK uses cookies and similar browser-based technologies to make the platform function properly and to understand how it is being used. Here is what each type does:

Essential Cookies

These are required for the platform to operate. They manage your login session, remember your account preferences, and ensure that pages load correctly. You cannot opt out of essential cookies without losing access to core platform features.

Performance Cookies

These cookies collect anonymised data about how players navigate the platform — which pages are most visited, where users spend the most time, and where technical issues may be occurring. This information is used to improve the platform experience. No personally identifying data is transmitted through performance cookies.

Functional Cookies

Functional cookies remember preferences you have set — such as your preferred language, the sports sections you visit most, and notification settings. Removing these cookies means the platform reverts to its default settings on your next visit.

Managing Cookies

Most browsers allow you to view and manage cookies through their settings. You can block or delete cookies at any time, though this may affect some areas of the Solat PK platform. For most modern browsers on Android or iOS devices commonly used by Pakistan players, cookie settings are found under the browser's Privacy or Site Settings section.

7. How We Keep Your Data Secure

Solat PK applies layered security measures to protect your personal and financial data. No system can guarantee absolute security, but we take the following steps to minimise risk significantly:

• Encryption in transit: All data transmitted between your browser or app and the Solat PK platform is encrypted using HTTPS/TLS, preventing interception during transmission.
• Encrypted storage: Sensitive data including payment details and identity documents is stored in encrypted form in our databases. Encryption keys are managed separately from the data they protect.
• Access controls: Staff access to personal data is role-based. Only those with a specific operational need — such as payment verification or support resolution — can access the relevant data categories.
• Login security: Your account is protected by password authentication. We encourage all players to use a strong, unique password. If suspicious login activity is detected, your account may be temporarily locked and you will be notified.
• Regular security reviews: Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

You also play a role in keeping your account secure. Do not share your password, log out on shared devices, and contact support immediately if you suspect your account has been accessed by someone else.

8. Data Retention

Solat PK retains your personal data for as long as your account is active and for a reasonable period after account closure, in line with our operational and record-keeping requirements. The general principles we follow are:

• Account information and transaction records are retained for a minimum period following account closure to allow for dispute resolution and to meet any applicable record-keeping obligations.
• Identity verification documents are retained for as long as required to maintain a verifiable record of age and identity compliance, and are securely deleted once retention requirements are met.
• Support interaction records are retained for a period sufficient to track issue resolution and identify patterns that may affect platform quality or security.
• Cookie and session data is retained only for the duration of its functional purpose — session cookies are deleted when you close your browser; persistent cookies expire according to their individual lifespan settings.

When data is no longer required and its retention period has passed, it is securely deleted or anonymised so it can no longer be associated with any individual player.

9. Your Rights Over Your Data

As a player, you have the following rights in relation to the personal data Solat PK holds about you. To exercise any of these rights, contact our support team with the relevant request and your registered account details.

Access

You can request a copy of the personal data we hold about your account. We will provide this in a clear format within a reasonable timeframe following verification of your identity.

Correction

If any of the information we hold about you is incorrect — for example, a misspelled name or an outdated mobile number — you can request that it be corrected. Some fields can be updated directly in your account settings; others require a support request for security reasons.

Deletion

You can request deletion of your account and associated personal data. Where deletion is not possible in full — for example, where transaction records must be retained — we will inform you of what can be deleted and what must be retained, and why.

Restriction of Processing

In certain circumstances you can request that we limit how your data is processed — for example, if you have contested the accuracy of certain information and would like processing paused while it is reviewed.

Withdrawal of Consent

Where processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew it.

10. Minors

Solat PK is strictly an 18+ platform. We do not knowingly collect any personal data from anyone under the age of 18. If a minor registers on the platform using false date of birth information, their account will be permanently closed upon discovery, all balances will be forfeited, and any personal data associated with the account will be deleted as soon as practicable.

If you are a parent or guardian and believe that a minor in your household has registered on Solat PK without your knowledge, please contact our support team immediately. We will act on the matter promptly and confidentially.

11. Updates to This Privacy Policy

Solat PK may update this Privacy Policy from time to time as the platform evolves, as our data practices change, or in response to feedback. When meaningful changes are made, we will notify registered players through the contact information on their account — typically via a notification within the platform or by email.

The date at the top of this page reflects when the policy was last revised. We recommend checking this page periodically if you want to stay informed of how your data is being handled. Continued use of the platform after a policy update constitutes acceptance of the revised policy.

Minor corrections — such as fixing a typographical error or rephrasing something for clarity without changing its meaning — will be made without a formal notification, but the "Last Updated" date will still be refreshed to reflect the change.

12. Contact & Privacy Queries

If you have any question about this Privacy Policy, want to exercise a data right, or wish to raise a concern about how your personal information is being handled, get in touch with the Solat PK support team. We aim to respond to all privacy-related queries promptly and with a clear, straight answer.